# 常见问题

<details>

<summary>Windows 下载安装常见问题汇总</summary>

* #### 方法一：解决 Windows 已保护你的电脑
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img01@2x.webp)

    1.点击”更多信息”
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img02@2x.webp)

    2.点击“仍要运行”，就能正常使用ChatX了&#x20;
* #### 方法二：解决 Windows 已保护你的电脑
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img03@2x.webp)

    1\. 右键单击电脑桌面上的“此电脑”图标，点击“属性”，进入 “设置“页面
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img04@2x.webp)

    2\. 点击“主页”进入“Windows设置”页面
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img05@2x.webp)

    3\. 点击“更新和安全“
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img06@2x.webp)

    4\. 进入“Windows安全中心“，点击”应用和浏览器控制“
  * ![](https://www.chatknow.com/assets/images/download/queation_win_img07@2x.webp)

    5\. 将3个”SmartScreen“全部设置为关闭状态

</details>

<details>

<summary>Mac 下载安装常见问题汇总</summary>

#### 方法一：解决 Mac 已保护你的电脑

1.点击右上角的【?】，在打开的 Mac OS 使用手册中中点击 【为我打开“隐私与安全性设置”】

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FP1HfUF4gs1GBIbSTrXRN%2Fimage.png?alt=media\&token=83d53dd1-10a3-4e8c-94ab-f74b09f3e8f1)

2.在隐私与安全性设置中，往下滑，找到【已阻止使用 “ChatX”，因为身份不明的开发者】，点击旁边的 【仍要打开】

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FuCyN5mSLcJttPAuob0Kk%2Fimage.png?alt=media\&token=4cf789af-ae72-4e83-a77e-35e275ae3d9e)

3. 点击【仍要打开】后就可以打开ChatX了。

<img src="https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FKuhnKkDK3brO5AI1Y9gs%2Fimage.png?alt=media&#x26;token=e38d15dd-98c1-4787-abef-7677b42b34c5" alt="" data-size="original">

#### 方法二：解决 Mac 无法验证开发者

1. 点击弹窗右上角的【?】在弹出的mac OS使用手册中向下 滑，然后点击【通过覆盖安全性设置来打开App】

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FarBnl7AilwktVOlePtFe%2Fimage.png?alt=media\&token=2bd18542-a326-4f4a-a983-46f6081c52ad)

2. 点击后会跳转到macOS使用手册，可以看到解决办法是， 在按住Control的同时点击App图标，然后打开

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FVNR8HwfROYd3UGoW0W6V%2Fimage.png?alt=media\&token=9678ae06-1aa8-4500-b81b-dc08e4a82d5a)

3. 我们点击【取消】，然后在按住Control键的同时点击 ChatX 图标，就能正常打开ChatX了。

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FIEwEtUm0PwSSWy3vufAN%2Fimage.png?alt=media\&token=6428d731-8bb0-4d6d-8ab2-8ee98db624ce)

</details>

<details>

<summary>软件下载后，提示有风险，无法安装？</summary>

在Windows系统 Microsoft Edge 浏览器下载安装包时，提示：

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2F4EzxtSBiMfziW0Cs5NT8%2Fimage.png?alt=media\&token=22a39980-6469-42d1-8a21-d20ef53a7455)

**产生原因：**&#x5E94;用程序没有添加数字证书，系统无法验证发布者，但不影响使用

**解决办法：**&#x6309;照下面流程信任并打开安装包即可，我们这里两种方式展示

#### 1.安装方法1 <a href="#id-1.-an-zhuang-fang-fa-1" id="id-1.-an-zhuang-fang-fa-1"></a>

**1.1点击右侧“更多操作”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2F0RBjZFAUJulqtkXJGTCn%2Fimage.png?alt=media\&token=e2906db9-40f8-4c2f-9a96-37f52ea8887b)

**1.2点击“保留”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FDLlc1U3Yc5BGIJgGPDye%2Fimage.png?alt=media\&token=2bd53491-4288-435b-bb2a-addb49ef3446)

**1.3点击”显示详情信息”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FLiu9relTxL11GR443Z8F%2Fimage.png?alt=media\&token=483c91ca-b152-45d6-bd81-69bf6ad0e014)

**1.4点击”仍然保留”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FGzBOBIOLwNLdSqv9VfTs%2Fimage.png?alt=media\&token=7f074e21-dd8b-419c-b12c-117a9b35db45)

**1.5等待下载完成**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FfGXTXuJSSjXvD672W3WF%2Fimage.png?alt=media\&token=838b34b7-52fa-42e7-a398-22d2bb87c263)

**1.6打开文件**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FRNj7CwBMT8aPAzS0nV1H%2Fimage.png?alt=media\&token=1cf4fd02-1e3e-48f2-af29-b23d1db1579b)

**1.7点击后打开文件后，等待几秒就会弹出安装弹窗**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FMWxDxKOYO02r57wL0Dyn%2Fimage.png?alt=media\&token=347cdfad-2dd3-48de-94cb-33ec51f3a915)

按照提示安装即可

#### 2.安装方法2 <a href="#id-2.-an-zhuang-fang-fa-2" id="id-2.-an-zhuang-fang-fa-2"></a>

**2.1点击”更多选项”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FMjPbpKpHG6ztAZtwq3vg%2Fimage.png?alt=media\&token=06115e47-fe7f-44e3-9140-4238e0c44f83)

**2.2打开下载页：**

![](https://docs.chatknow.com/~gitbook/image?url=https%3A%2F%2F3210856862-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FBxOYTRd4nsjsmHqiYWoW%252Fuploads%252FgRID2FU9c66hzEBc45d0%252Fimage.png%3Falt%3Dmedia%26token%3D5f6bf268-19e4-406d-a0b9-09e612369419\&width=300\&dpr=4\&quality=100\&sign=65aaab73\&sv=1)

**2.3点击”保留”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FufQWIiF90tLCVZXesoJw%2Fimage.png?alt=media\&token=4ac8a502-d7de-4327-ae8f-f88b96380218)

**2.4点击”显示详细信息”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FoAxu5lnElv470V6CXJAO%2Fimage.png?alt=media\&token=01e0fda0-0ad6-4ebf-aeec-fda9db803dcc)

**2.5点击”仍然保留”**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FyiDYyrvVZvHMw31WKenK%2Fimage.png?alt=media\&token=7fe78869-0be1-4a87-9cd8-d69ba27d43e3)

**2.6等待下载**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FovnwpXCI3soRBrU3ykxi%2Fimage.png?alt=media\&token=5ef86150-3a3a-44c0-b890-1901c45ed97c)

**2.7点击在文件夹中显示**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FkdmGzr333p51eM9jf7Gs%2Fimage.png?alt=media\&token=c4925851-9957-4eb6-a7fa-d1935f4a3363)

**2.8双击运行安装包进行安装**

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FhPRV0fkZY4AyhDeq5kjE%2Fimage.png?alt=media\&token=9dea4dfd-04aa-4384-b3c1-5e4eabf0fa94)

#### **3.Microsoft Defender SmartScreen 阻止了无法识别的应用启动** <a href="#id-3.microsoft-defender-smartscreen-zu-zhi-le-wu-fa-shi-bie-de-ying-yong-qi-dong" id="id-3.microsoft-defender-smartscreen-zu-zhi-le-wu-fa-shi-bie-de-ying-yong-qi-dong"></a>

运行桌面端安装包时，出现提示：

![](https://docs.chatknow.com/~gitbook/image?url=https%3A%2F%2F3210856862-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FBxOYTRd4nsjsmHqiYWoW%252Fuploads%252F9Nz0c4G54HsiyNTORaET%252Fimage.png%3Falt%3Dmedia%26token%3Dd5bc5308-95bb-4ea9-9454-be4a49412523\&width=300\&dpr=4\&quality=100\&sign=2c60caef\&sv=1)

**产生原因：**&#x5E94;用程序没有添加数字证书，系统无法验证发布者，但是不影响使用

**解决办法：**&#x70B9;击“更多信息”，点击“仍要运行”，继续使用

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FtN6VkSlJAui6PEYnJIIQ%2Fimage.png?alt=media\&token=c6a5a94d-4885-491e-bcb0-0e6d1ede7e3f)

操作完成后：根据安装提示安装即可

#### **4.有程序试图修改关键程序DLL文件** <a href="#id-4.-you-cheng-xu-shi-tu-xiu-gai-guan-jian-cheng-xu-dll-wen-jian" id="id-4.-you-cheng-xu-shi-tu-xiu-gai-guan-jian-cheng-xu-dll-wen-jian"></a>

如果电脑运行“360安全卫士”，安装和自动更新时ChatX可能会提示风险：有程序试图修改关键程序DLL文件

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FDmZuKuXU6uvSnMfXl6yx%2Fimage.png?alt=media\&token=cb408160-c105-4be9-a391-8cccff7cca61)

**产生原因：**&#x33;60误报，任何使用该框架开发的桌面应用都会被360误报

**解决方案：**&#x70B9;击下拉菜单，选择“允许程序所有操作”。

![](https://1531228304-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FoBvcFi3FnGAgttxhnEe0%2Fuploads%2FGNAAyFsfTsJ4oXuDRVqy%2Fimage.png?alt=media\&token=3b78ee77-c2ff-45ea-80cd-3aa9127a1c8d)

</details>

<details>

<summary> 翻译内容不准确怎么处理？</summary>

ChatX与全球顶级翻译引擎强强联手，支持自动翻译和多账号登录，助您轻松管理各大社交平台的跨语言沟通。

**为了确保翻译的准确性，请注意以下建议：**

1. 使用简洁、正式的语言进行交流。
2. 避免冗长或绕口的表达，尽量保持直截了当。
3. 避免使用带有口音或特定地域性词汇（如“红包”、“网红”）。翻译时，尽量模仿目标语言国家的表达方式和语序。

</details>